More on my troubleshooting of my CommVault update problems.
While being able to download updates from the update server did allow me to apply updates to all of my servers, it did not help in updating my notebooks.
I did begin to download the Nov 2011 ISOs. I had 2 out of 6 downloaded including the Windows ISO. I ‘CopyToCache’d them over and created a new notebook installer package that worked. I was very happy. Of course, after the notebook connected to the server it begain to install the Dec 2011 updates. Late last week I took another look at the available ISOs to download and noticed te Dec 2011 ISOs. I killed my Nov 2011s and began downloading the Dec 2011s instead. After the download, I created another new package and did a test install. This time there were no updates to be applied. This is good as the majority of the notebooks that need the backup client are not in the same office as the server and it will reduce the time it takes to get them up and going.
The ‘Backup Monitor’.
After installing the Dec 2011 package, I noticed I had a new program installed. The Backup Monitor allows the user to see when the last backup occurred, initiate a backup, and initiate a restore. For it to work properly, you have to configure your backup server to integrate with your Active Directory environment and assign your users access to their notebook. I went ahead and added my Backup Admins group access to all of the notebooks and servers as well as a precaution.
The strange this is that the Backup Monitor did not show up on the older notebooks after they had received their updates. It looks like the program will install with a new install of either the Nov or Dec 2011 packages. That means I have to test a upgrade install of the client using the new package I built. We’ll see if I can install on top of the existing client or if I have to uninstall/reinstall to get it to work.
More on that later…
Update: Do not install on top of existing client. It will create a second instance instead of replacing the existing instance. Trying the uninstall/reinstall method now.
-Justin
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